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Card Services

It is important to report your lost or stolen card immediately! Depending on your card type, follow the instructions below.

Card Services
ATM or Check Cards Phone Number Important Information
During Business Hours: 1-615-847-4043, ext. 7166
1-800-998-4043, ext. 7166
Mon - Thurs: 8:00am - 4:00pm
Fri: 8:00am - 6:00pm
After Business Hours: 1-615-847-4043 Select option 1, then option 2
Automated Anytime: 1-615-847-7375
1-800-998-4043, ext. 7375
Enter your credit union account number and CONNECT PIN number. Select option 7, then option 2.

How to activate my new OHCU ATM/Debit card

To activate any new OHCU ATM/Debit card you can either:

  • Make a balance inquiry at any OHCU ATM machine.
  • Log into your App/Online Banking, scroll down to Card Management, select the new card, then select Activate New Card.
  • Contact our Service Center during normal business hours at 615-847-4043.

How to change the PIN on my OHCU ATM/Debit card

Members can now change their PIN number on their OHCU ATM card or Debit Mastercard by either:

  • Calling 1-888-891-2435. 
  • Visiting an OHCU ATM machine.
  • Visiting any OHCU branch location.