It is important to report your lost or stolen card immediately! Depending on your card type, follow the instructions below.
Card Services
| ATM or Check Cards |
Phone Number |
Important Information |
| During Business Hours: |
1-615-847-4043, ext. 7166
1-800-998-4043, ext. 7166 |
Mon - Thurs: 8:00am - 4:00pm
Fri: 8:00am - 6:00pm |
| After Business Hours: |
1-615-847-4043 |
Select option 1, then option 2 |
| Automated Anytime: |
1-615-847-7375
1-800-998-4043, ext. 7375 |
Enter your credit union account number and CONNECT PIN number. Select option 7, then option 2. |
How to activate my new OHCU ATM/Debit card
To activate any new OHCU ATM/Debit card you can either:
- Make a balance inquiry at any OHCU ATM machine.
- Log into your App/Online Banking, scroll down to Card Management, select the new card, then select Activate New Card.
- Contact our Service Center during normal business hours at 615-847-4043.
How to change the PIN on my OHCU ATM/Debit card
Members can now change their PIN number on their OHCU ATM card or Debit Mastercard by either:
- Calling 1-888-891-2435.
- Visiting an OHCU ATM machine.
- Visiting any OHCU branch location.